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staff took the time to explain everything

Posted By Christineo

"staff took the time to explain everything"

About: Crosshouse Hospital / Accident & Emergency

(as a relative),

My mum was admitted as an emergency to Crosshouse hospital in Kilmarnock. We cannot praise the staff in the unit enough. The last time my mum was in she had a poor experience but this time the staff took the time to explain everything, helped her when she needed it and also shared a little of themselves. They were prompt and helpful but seemed tired after a long day. This alone made a real difference. I work in the care sector and am aware all too often people are quick to criticise but credit should also be give when it's due.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/07/2015 at 10:50
Published on Care Opinion at 12:22

picture of Eunice Goodwin

Dear Christineo,

I do so agree ‘credit should also be give when it's due’ and I will certainly make sure the staff are aware of your praise. It is not only good for individual’s morale, but also for all the team to hear how well their service has been experienced.

I hope your Mum has fully recovered now and I thank you sincerely for getting in touch via PO and letting us hear about your Mum’s good experience.

Best wishes,

Eunice

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