"Labour ward"

I decided to delivery my baby into this hospital because of reviews which I had read and excellent care but for me was everything opposite. I am lucky because I was strong and my baby came quick otherwise I don't know how it could finish. I was asking about epidural so many times but the midwife didn't care, they said contractions is not so strong and then said I can go home but I said I am sure I will back soon and I was lucky because I didn't listen to them and I was staying in corridor. When contractions came very strong I had to stay in corridor because labour ward was not ready and when I got there my baby started to come. I asked for epidural but they said it's too late but when I asked before they said it's too early. When I had first child I was treated well in different hospital. After this experience I understand that I can't trust reviews about hospitals.