"Many thanks G4S for help with Disabled Parking"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
Posted by Fat Controller
Attended Tuesday 31/06/15 for Abdominal Aortic Aneurysm Screening. Arrived early due to well known common lack of parking problem. Spent 20/30 minutes driving around the hospital site unable to find a disabled parking space. Blue badge for mobility difficulties. Need space to open door wide and space to open tailgate to get out rollator walker needed to assist walking & ability to stop, take a break for pain relief when intense. As continually no disabled spaces available went to parking control office & spoke to G4S who control on site parking. They were very polite, helpful & readily offered assistance to find me a suitable disabled spot where I could unload my walker both safely & without inconveniencing other people. Also came out of the office to hold the identified space whilst I returned to my vehicle to move it to this area. They not only were so very helpful but had realised the requirements for room to get out of my vehicle & get my walker via the tailgate from the rear of my car & offered assistance to unload my walker but I am adept at having to handle myself. They were also reassuring that I would be able to get back into my vehicle on my return. They also spotted me returning to my vehicle & again offered help again. It is so gratifying to experience such human politeness, care & consideration for others particularly from a person employed by an outsourced provider. Also from someone who must constantly get complaints & subject to abuse for this constant on site car parking problem of which they have absolutely no control. They must have infinite amounts of patience, tact & diplomacy just to work each day in such a dreadfully tense environment of people complaining, moaning and often, I imagine, being obnoxious to a helpful polite & understanding individual. My grateful thanks & appreciation to the member of G4S for their help & consideration.