About: Lister Hospital

on our visit to a&e on 27th June 2015 my mother had a very bad cut on her arm now she is a oap we arrived at 7.30pm about 8.45pm got seen by a nurse got put on minors did only 4 people waiting all of us where very patient not asking questions now time was getting on the firs one of us got seen about 9.30pm my mother did not get seen till wait for this 2.00am on Sunday morning where just got her arm sterile strip no bandage or any thing on Monday morning had to go to her own doctors saw the practice nurse looked at it and said my god that is really bad and dressed her arm The NP is taking off the strips off on wed and a dressing put on it and is hoping that there is not a infection i am very disappointed with the time we had to wait near to 7 hours not good enough and the treatment she received

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lister Hospital

We're really sorry that your experience of the Lister's emergency department was not as good as we would have liked, but the main priority of the staff on duty will always be to prioritise those whose lives are in danger. It just takes a serious road traffic accident to mean that those with more minor injuries, whose lives are not in immediate danger, end up waiting longer than we would like. That's not an excuse, by the way, just a reason. We always advise that people with non-emergency conditions or illnesses should call NHS111 first (just dial 111 from your phone), where you can be advised about the best place to go to get the care you need. Sometimes that will be the Lister's emergency department, but sometimes it will be services elsewhere that although may mean a longer journey the waiting time will be a lot less. What we would be more than happy to follow up is your concern about the treatment you did get when your mother was seen finally - we can put you in touch with the emergency department's matron, who will discuss your concerns with you - all you need do is email us at generalenquiries.enh-tr@nhs.net and we will pass your message on to her.

  • {{helpful}} of {{total()}} people think this response is helpful