"Waiting times for appointment"
About: Heartlands Hospital / Older people's healthcare Heartlands Hospital Older people's healthcare B9 5SS
Posted by Aleena (as ),
Accompanied my mum to an outpatient appointment today. We were kept waiting for over an hour before being seen. My mum is an elderly lady who is unable to sit for long periods. No explanation was given as to why we had to wait so long and no apology as well. All together a very bad experience. Staff not very friendly as well.