"Friday 26th June"

About: Russells Hall Hospital

I had a sort of blackout and a paramedic was called. The service from them was second to none also the ambulance personnel were the same. A&E department was also excellent. I was told to stay under observation overnight. I was told that after some sort of test my heart rhythm was not right and more tests needed to be carried out. My wife and daughter visited in the afternoon and I told them nothing had been done. They eventually had a conversation with a nurse as they were leaving. The nurse told them a test was to be done during the afternoon and then a heart monitor put in place for 24 hrs and I could go home and return to outpatients next day. They asked to relay the message to me. When my wife returned in the evening I told her I had received no such message and it was as well because No test or heart monitor was performed. Sunday once again just sitting about and a doctor came to me and said I could go home with medication in the form of injections , because now they thought I may have a clot on my lung. Again my family arrived and I told them I could go home but was waiting for the injections. My wife stayed and the medication came at 5 p.m. 4 hours after I was told a prescription was being prepared. I duly came home then had a phone next morning(Monday ) to come into the hospital for a scan and injection. I told them the injection was not a problem as my daughter is a specialist nurse. They said I was better to come back as an in patient because I would get my scan quicker than if I was sent for this could take up to 6 weeks. So my wife drove me to the hospital ( I was told not to drive,not to dance or walk up hills ) so I went into the hospital because the restrictions placed on me would certainly lead for a dull existence. My wife left me and I went in to the waiting area to be seen by a doctor The doctor told me they were not going to do the scan , instructions from another department, and just to go home and act as normal. I did not receive discharge papers and with such conflicting information I am at a loss as to what happens next. We constantly hear of bed blocking waste of medication etc. and I think I may have added to this through no fault of my own.

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Responses

Response from Russells Hall Hospital

Thank you, Kenneth, for taking the time to give us feedback about your experience of our hospital. We are sorry to hear you were disappointed with the service you received. We aim to offer the highest standards of care to our patients, and this includes ensuring patients feel fully involved and informed in their treatment. We must apologise if we have fallen short of those standards during your visit to our hospital. Patients who attend our A&E Department are seen by an emergency doctor who will make an initial assessment, recommend treatment or diagnostic tests and decide whether or not patients need to be admitted. If patients are admitted, their care will be passed on to a specialist doctor in an inpatient area. It is not uncommon at this point for the specialist doctor, having reviewed a patient’s condition and notes, to decide that some of the tests are no longer needed. We must apologise for the if you feel there was a lack of communication between the teams taking care of you and that this resulted in you and your family receiving conflicting information. We have passed your comments on to the nursing and medical leads responsible for the area you visited so your concerns can be shared with the team. We understand from your subsequent comment on NHS Choices that you have now located the discharge letter you were given by ward staff. We would welcome the opportunity to discuss your concerns with you and hopefully resolve some of the issues you have. If you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 we would happily look into the issues you have raised.

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