"Exemplary Treatment"

About: Bassetlaw Hospital

I was recently admitted via A&E to Bassetlaw with several complaints. I ultimately ended up on CCU/C2 Ward for 2 weeks. I cannot is any way fault the staff or the level of care that I received throughout my time. Whilst I was incapacitated the staff ensure they washed me daily and the bedding was changed twice a day as a minimum. I was treated not only for what I was immediately admitted for but also further investigations to check for underlying issues. In all honesty if I had elected to pay private with a blank check the level of treatment and care couldn't have been any better. Ward was spotlessly clean and the staff always ensured I had a meal even if I was off the ward for treatment at mealtimes they made sure something was kept back for me. On one occasion when the kitchen forgot to give me my desert a nurse actually walked down to the restaurant to fetch it up for me, cannot fault anything. There was however one night when the night staff (who I am assuming were agency) were very rude and uncaring, but after discussing this with the regular day staff they assured me they would look into this and in their fairness, I never saw the uncaring night staff again. So overall, funny as it seems, if you are unwell and need treatment, I cannot fault the level of care and the service received and if needs be would recommend Bassetlaw hospital if needs be.

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Response from Bassetlaw Hospital

Thank you for your positive comments, your feedback is greatly appreciated. We are pleased that you are happy with the care you received here as patient experience and quality are our top priorities.

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