"Everything. I was made to feel ..."

About: Addenbrooke's Hospital

(as the patient),

What I liked

Everything. I was made to feel welcome and was treated with dignity and respect by the staff in the Radiotherapy department. I was greeted each day as if I was the only patient they were treating.

What could be improved

Not much in my opinion. Appointment times were often running late but the information was posted on the board and at the end of the day each patient had the necessary time spent with them.

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Responses

Response from Addenbrooke's Hospital

Thank you for taking the time to comment. We were pleased to note that you were welcomed into the Radiotherapy Department and that staff greeted you kindly each day. We were sorry for any inconvenience caused by the delays you mention but note that staff kept patients informed with regard to the running time of appointments.

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