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Fantastic service at Wishaw A&E

Posted By Crame3

"Fantastic service at Wishaw A&E"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

I took my three year old daughter to the emergency department at Wishaw General as I suspected she had an object lodged in her nose. I was conscious of wasting staff time however the nurse, Geri, was very understanding and was absolutely brilliant with my wee girl. She undertook a thorough examination and was very reassuring. We were seen and treated in less than half an hour. Geri’s clinical and communications skills were of the highest standard – person-centred care at its best. Thank you very much.

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Responses

Response from Gillian McAuley, Chief of Nursing Services, University Hospital Wishaw, NHS Lanarkshire 8 years ago
Gillian McAuley
Chief of Nursing Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 30/06/2015 at 16:35
Published on Care Opinion at 16:58

picture of Gillian McAuley

Dear Crame3,

I am sorry to hear that you had to attend the emergency department with your daughter, however I pleased to read that your experience was very positive. I am sure Gerry will be delighted to know that she reassured you and her communication skills were excellent.

We aim to provide a person centred experience and we are comforted to know you found that to be the case.

Best Wishes to both you and your daughter

Gillian

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Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 8 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 30/06/2015 at 19:55
Published on Care Opinion at 22:58

picture of Andy Pender

Dear Crame3,

I am sorry that your daughter had to attend our ED for assessment and treatment.

I am pleased that your experience was positive and she was treated with excellent care and you were reassured with Gerry's clinical and communication skills.

I will ensure that this is shared with Gerry and also others within the ED team.

We aim to provide care that is of a high standard at all times and I am pleased that you found her care to be person centred.

Best wishes to you and your daughter

Kind regards

Andy

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