"At no point did anyone let me know why there was a delay"

About: Dewsbury Health Centre

(as the patient),

Had an appointment this morning. Arrived and checked in on time. Waited half an hour to be seen.

I was the first patient of the day - when sat in waiting area could see staff chatting and making cups.

At no point did anyone let me know why there was a delay.

Once called the clinician told me she had had a problem with the "technology". Could she not have come and told me there was going to be a delay instead of just letting me wait getting more and more angry, and stressed.

I am a healthcare provider and have had to take annual leave to attend the appointment. if I am going to be late for an apointment I ring the client and explain. Surely this is only polite?

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Responses

Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Hi DD1

Firstly may I apologise for they way you have been treated. I totally agree we could have informed you earlier if there was a problem. Please can I ask you let me know either via Patient Opinion or via email louise.thornton@locala.org.uk which service you were visiting as we deliver several from Dewsbury Health Centre.

Many thanks for posting

Louise Thornton

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