"Waiting for appointments"

About: Hairmyres Hospital / Gynaecology

(as the patient),

Having attended the Gynaecology Outpatients department back in December 2014 I received what I felt was a very rushed appointment with very little information and only one option being 'pushed' by the gynaecologist who offered me the treatment there and then. Given that this was the first time I had met with her and had not discussed this particular option with my own, very caring GP, I decided to take some time and think about the procedure before having it done. I was advised that I would be sent another appointment in the new year to attend. I did receive an appointment for March, this was then cancelled by the Doctor until June, then again until September and most recently until November. In this time of waiting my problems have started to iron themselves out so I have now cancelled the treatment altogether, however I can't help think that if this had been something that I still required would I be waiting for yet another year with more continuous cancellations due to 'unforseen circumstances'?

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Responses

Response from Pauline Warnock, Service Manager, Anaesthetics, General Surgery, Endoscopy, Chronic Pain Services, Wishaw General Hospital

Dear Azandie,

We aim to provide person-centred care to all patients at all times; this includes providing you with information in a way you can understand so that you are able to make decisions about the treatment that is right for you. I’m sorry that this doesn’t appear to have happened in your case. I will be sharing your feedback with the clinical team so that we can reflect on it and we will use it for staff training / awareness.

We appreciate that any delay in assessment and treatment can be frustrating for our patients at what can be a worrying time. I can only apologise for the delays you experienced. Please be assured that we only cancel clinics as a last resort.

I’m pleased to read that your problems have “started to iron themselves out” and I wish you a continued recovery back to health

If you’d like to get in touch to discuss your experience I’d be happy to hear from you. Please contact my Patient Affairs Team on Tel No 01698 366558.

Regards

Pauline

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