"Refused suitable pain relief during stay"

About: William Harvey Hospital

I was refused any suitable pain relief for the whole 48 hours I was at the William Harvey. I lay in my hospital bed in pure agony for the whole time and eventually made the decision to pretend to eat and pretend I had no pain, so I would be discharged. I desperately needed pain relief and as it was obvious I was not going to get anything suitable at the WH, I decided I had be discharged so I could manage my pain at home. To be fair the nurses were lovely, very caring and worked very hard, but they just didn't listen to my concerns (or the Doctors dismissed them) and it is obvious from my discharge letter that no one actually listened to what I had said or read my previous admission notes - they decided what was wrong with me refused to budge from their decision. I am very disappointed that I had to lie in a hospital bed in severe pain when the pain could easily have been taken away with adequate pain relief.

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Responses

Response from Helen O'Keefe, Acting Deputy Chief Nurse and Deputy Director of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you for taking the time to provide us with this feedback. Assessment of pain and ensuring appropriate pain relieving treatments, including medication, are provided is one of our priorities in providing quality care.

I do hope you are now recovering well.

Helen

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Response from William Harvey Hospital

I am really sorry to learn that you endured pain for so long. It is unacceptable. We need to investigate why this happened. Please contact the Patient Advice and Liaison Service on 01227 783145 or 01864314, or email ekh-tr.pals@nhs.net alternatively complete a complaint form via our website http://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/ We encourage patients to let us know about their disappointing experiences so that we can investigate and learn from these errors.

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