About: Addenbrooke's Hospital

I've possibly broken my wrist after an accident at work, so made my way to A&e. It was fairly busy but I did get processed quickly and I saw a nurse within about 1hr 30. Was given painkillers and told to wait so I did. I went to use the toilet and it was disgusting it was blocked and guessing it hadn't been cleaned for some time. I saw a Dr had X-rays they couldn't see if it was broken because of the swelling so told I would have to have a follow up appointment in 10 days for more X-Rays. I have still not received this appointment 14 days later. So have now got to go to the Drs to get referred for X-rays to find out if it's broken.

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Response from Addenbrooke's Hospital

Thank you for letting us know about your recent experience at the Emergency Department. I am sorry to learn that you have concerns about the facilities. If you would like us to look into your concerns and assist you with your follow up appointment, please could you contact the Patient Advice and Liaison Service on 01223 216756 or email pals@addenbrookes.nhs.uk. Patient Advice and Liaison Service

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