"not great if you have a lesser known condirion"

About: St Bartholomew's Hospital

I have a problem with my joints which often leads to injury, I tried to explain to the nurse that my injuries are so frequent that I often don't remember them. I felt dismissed and not listened to as I explained my hand was extreme pain. I said as it had hurt previously I felt like I had done further damage as it hurt so much more. I was dismissed as not having an injury despite stating that I can't ever really remember hurting myself because of my condition is frequent. The nurse then patronised me and told me it was an injury clinic and that I need to see my GP. It is very likely I have sustained an injury and will probably be referred to an xray from my gp, I understand not everyone understands my condition I just feel the nurse could have at least listened to me and not debated whether I have had an injury with me. I already felt physically bad and this ordeal made me feel worse.

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Response from St Bartholomew's Hospital

We are very sorry to hear of your experience during your visit to our Minor Injuries Unit and that you felt dismissed by the nurse who saw you. We hope that you have been able to seek the advice you need in order to get better. Your feedback is really valuable to us and has been sent over to the General Manger within the Unit to see and to highlight any concerns with the team. Kind regards Barts Health NHS Trust

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