"Orsett ward and terminally ill patient"

About: Basildon University Hospital

Left with blocked catheter for Two hours. Urine on toilet floor not mopped in afternoon because the person who mops only there in morning so you have to walk in urine. left to be sick down your clothes aftere saying to two nurses that you feel sick no bowl given, Sent home with blocked catheter after say three times that it is blocked. Being told not to be a pest for wanting a walking frame. Husband sent home very ill and no information to carer or help for carer who is 70 years old.

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Response from Basildon University Hospital

Thank you for your comments. We are so sorry to hear that your husband had a poor experience on Orsett Ward and will be drawing your comments to the attention of senior management responsible for the ward to address as appropriate. If you would like to discuss your concerns further please contact our PALS office on 01268 394440.

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