"My husband is completely demoralised"
About: Croydon University Hospital / Respiratory medicine Croydon University Hospital Respiratory medicine CR7 7YE
Posted by Quin (as ),
My husband got admitted, after being sent to A&E by his GP with a bad exacerbation of his asthma. he then got admitted to AMU (Acute Medical Unit).
The Dr that saw him on a Sunday afternoon said that he could go home with a nebulizer on loan, and duly provided a discharge letter. My husband got sent to the Discharge Lounge, where he sat for over 2 hours. The (male) nurse in the Discharge Lounge was very kind, to all of the patients there, and their families.
But, as the Pharmacy closing time approached, realisation dawned that there was no nebulizer, and no way of getting hold of one. Essentially, the conversation that the Dr had with my husband was completely at odds with what was apparently written on my husband's computerised notes.
Hence, the Sister at AMU was no help whatsoever, and my husband got send back to a different Ward, where he now remains. His dinner of chicken this evening was hot on the outside, and completely frozen on the inside. Another patient's meal was served to him in the same condition.
My husband has also had one of his medications stopped, which the Consultant at another NHS Hospital said he would be on for life. The person who took the decision has gone home for the day. My husband is completely demoralised.
When does the new Duty of Candour come into force?