"Unscheduled community chiropody appointment"

About: Kingsgate House

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who wanted to remain anonymous. They said...

The community chiropody service was asked to see a 90 year old lady. Her carer requested a visit at a time when she could be there. The chiropodist turned up without any prior notification. The lady was unprepared for the visit, so treatment was not given. She now has to pay for podiatry treatment.

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Response from Stockport NHS Foundation Trust

I am sorry to read of this patient's experience. Please could you contact the Patient and Customer Service Department so that we can look into this in more detail? You can telephone on 0161 419 5678 or email PCS@stockport.nhs.uk. It is important that we investigate concerns such as this, so that we can improve the service we provide.

Kieren Done

Complaints and Customer Service Team Manager

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