"Appointment letter received too late"

About: Tameside and Glossop Integrated Care NHS Foundation Trust

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who wanted to remain anonymous. They said...

A gentleman was sent an appointment to attend Tameside Hospital. It arrived the day after the date of the appointment, and phone calls to the hospital department have not provided an explanation.

(Details of the department concerned have not been given to Healthwatch)

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Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

We are really sorry you have had to raise these concerns through Healthwatch.

Without having the specific details we are unsure if this has already been resolved.

If you would like to contact our Pals and complaints department on 0161 922 4466 they will be able to look into this for you.

John Goodenough

Director of Nursing

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