"Visit to audiology department"

About: Tameside General Hospital / Ear, Nose and Throat

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who wanted to remain anonymous. They said...

An elderly lady visited the audiology appointment, accompanied by her carer, complaining of increased hearing loss. The audiologist removed the hearing aid from the patient’s ear and shouted when told the patient couldn’t hear her. The lady left the department with no clue what had been said.

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Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

We are really sorry you have had cause to raise these concerns. I have passed these comments onto the department to feedback at their staff meetings.

If you would like to contact our Pals and complaints department on 0161 922 4466 they will be able to look into this for you.

John Goodenough

Director of Nursing

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