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Children's Accident and Emergency

Story from nhs.uk

"Children's Accident and Emergency"

About: East Surrey Hospital

I have been through children's A and E twice now with my little boy and both times the staff were amazing, very attentive, supportive and kept us fully informed at all times. Made a horrid and stressful experience easier to cope with.

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Responses

Response from East Surrey Hospital 8 years ago
East Surrey Hospital

Submitted on 29/06/2015 at 09:59
Published on nhs.uk on 30/06/2015 at 02:31

Dear Becky, It can be a very difficult time having to look after a child in an emergency situation. I am pleased that the care you and your little boy received from our staff supported you both so well and will make sure that your comments are passed on to the staff in our children's emergency department. With best wishes, Cathy White Patient Experience Team

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 29/06/2015 at 11:19
Published on Care Opinion at 11:49

picture of Ian Mackenzie

Dear Becky

Many thanks for your kind words about the children's A&E I know that the staff in the department will be really pleased to read that you felt so well cared for and supported.

Kind regards

Ian

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