"Children's Accident and Emergency"

About: East Surrey Hospital

I have been through children's A and E twice now with my little boy and both times the staff were amazing, very attentive, supportive and kept us fully informed at all times. Made a horrid and stressful experience easier to cope with.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from East Surrey Hospital

Dear Becky, It can be a very difficult time having to look after a child in an emergency situation. I am pleased that the care you and your little boy received from our staff supported you both so well and will make sure that your comments are passed on to the staff in our children's emergency department. With best wishes, Cathy White Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Becky

Many thanks for your kind words about the children's A&E I know that the staff in the department will be really pleased to read that you felt so well cared for and supported.

Kind regards


  • {{helpful}} of {{total()}} people think this response is helpful