"Very disappointed"

About: Hull Royal Infirmary

I am disgusted and applied at they way members and the a&e department handled a fire alarm going off, there was no organisation, no communication and most importantly no evacuation. I was with my girlfriend in a&e and her treatment was adequate, but when a fire alarm sounded members of staff stood around talking whether it was a drill or not, so that meant for about 2 minutes of a fire alarm sounding we was all still sat in a&e. There was no communication between members of staff, by the time we had been evacuated a fire applicance had arrived at the scene, so you can guess how long it took to get us out. What if that had been real fire, even if it was a drill they should still be evacuating the building, drills are done for a reason to save lives and been a hospital you'd think they'd have followed correct procedure. I am seriously thinking about taking this matter further.

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Accident and Emergency Department and we will ensure that staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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