"poor care"

About: Russells Hall Hospital

Mum went to A E several hours before seen on several occasions. Admitted to Ear nose throat department. Released on several occasions no feedback from doctors or what was causing mum's problem. Lack of communication between staff and departments. Rude doctor and Some staff regarding telephone calls. Animals are treated better at the vets learn to communicate with patients other departments and social workers and members of patients family shocking hospital.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about your mum’s stay at our hospital. We do aim to offer our patients the highest standards of care and we are sorry if we have fallen short of those standards on this occasion. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience. Making sure our patients are fully informed and involved about all aspects of their treatment is very important, and so we are really disappointed to hear that you received no feedback about your mum’s condition. We are very sorry if you feel that the doctor was rude. There is never an excuse for rude behaviour from any member of staff and we have made the clinical lead for Ear, Nose and Throat aware of your comments so this can be raised with the ENT team. We would appreciate the opportunity to discuss the issues you have raised in more detail and see if we can be of assistance. We would encourage your mum to contact our Patient Advice and Liaison Service (PALS) on 0800 073 0510.

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