"A rude and aggressive member of the reception..."

About: Nuffield Hospital Oxford (the Manor)

At my first visit I found the receptionist offhand. At my second vist the receptionist was very charming. When I was not sure where I was supposed to be going next (I had 3 tests) I was sent to ask at Outpatients. Unfortunately I encountered the same person I had met at the first visit, this time they were unnecessarily rude and agressive and could only raise their voice saying I was in the wrong place. My husband who was with me was horrified at their behaviour. At a sensitive time it did reduce me to tears.

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Responses

Response from Nuffield Hospital Oxford (the Manor)

Thank you for you feedback. I am sorry that on this occasion we have fallen short of your expectations. We have spoken to the member of staff involved and reminded them to ensure that they deal with patients and customers sensitively at all times. Should you wish to discuss this further, please do not hesitate to contact me at the hospital on 01865 307640 or email at tim.shewbridge@nuffieldhealth.com.

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