"A visit to ENT - not a super experience (sadly)"

About: Chorley & South Ribble Hospital

I visited the ENT on 25th June. Prior to being added to the list, I was required to be 'swabbed'. I was taken into a side room where it was explained that I would be swabbed in my nose and in my groin for MRSA. What was not explained clearly was that the swab in my nose could be (and was) uncomfortable. I made it very clear after the swab went up my first nostril that it was uncomfortable. There was no reaction from the Nursing Assistant other than to put the swab even further up my second nostril! Ouch! Even after I said to them that it hurt they made no comment. Then after I had completed my own groin swab (thankfully I was allowed to do that myself!), I was told I would have to go outside to complete the patient questionnaire. So from having exemplary service in the morning, this second visit in the afternoon, was missing the compassionate element that I had hoped I would see, especially when someone was about to put a foreign object up your nose for a swab....and not just a little bit in your nose, but a lot further than anything I would normally expect to be inserted, I.e. To the point that it was uncomfortable. If the fact that the procedure of inserting the sub up my nostrils may be uncomfortable had been explained to me, then I would not be writing this review now.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I was sorry to hear that the lack of information you were given marred an otherwise positive experience. Please be assured that your comments have been forwarded to the departmental matron to enable her to share this with the staff for the purpose of improving the service offered to future patients.

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Response from Chorley & South Ribble Hospital

Thank you for providing your feedback. We were sorry to hear that this incident and the lack of information you experienced marred an otherwise positive experience. Your comments have been shared with the Matron for the ENT department to enable her to reflect on that feedback with the staff concerned.

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