"I attended the hearing aid clinic ..."
About: Norfolk & Norwich University Hospital Norfolk & Norwich University Hospital Norwich NR4 7UY
Posted by Ed Mendelsohn (as ),
What I liked
I attended the hearing aid clinic this afternoon for the purpose of
getting a second hearing aid fitted.
I was most impressed with the treatment I received. The Senior
Audiologist I saw, was exceptional in my opinion. In the
course of examining my ears she noticed something that caused her
concern. Not only did she seek a second opinion from a colleague but she
immediately arranged for one of the nurses to carry out an examination.
All this taking extra time in what was obviously a very busy clinic.
I am most grateful to the Audiologist for her high degree of professionalism,
care, concern and patience. She is a credit to her department.
I trust that my comments will be passed to your Hospital Management.
What could be improved
Although I did not have much time to read whilst in the waiting area, I think that the supply of magazines - many of which were well out of date - could be improved. As a large number of people dispose of magazines shortly after reading them, up to date reading matter should not be hard to source. This is not a big issue, just thought I would mention it.