"Blood Tests Hell"

The new hospital looks lovely, but try getting a blood test done.... On arrival no signs, to say where to go (many people won't know what Phlebotomy is). Total chaos in the waiting area. No one with any idea what is going on. A poor volunteer getting it in the neck from everyone, who actually was as confused as the rest of us. Some people come for clinics, some for blood tests. People waiting over 2 hours for a blood test. I rang before attending to check opening times. The receptionist was very unclear. I'm writing this whilst waiting, apparently there is anti-coagulation clinic on. Why do ordinary blood tests at the same time? Tell people for blood tests different times. Suggestions include: . Improved signage throughout that is easy to understand . Estimated waiting times for blood tests . Better opening times information . Better sign over the number dispenser (Please take a ticket and wait for your number to be called) ticket for what? To be called for what? . An indication of quieter times . Presence of a 'manager' until this is sorted (who needs to try getting a blood test to see how bad it is. It is a shame as the volunteers and staff are getting grief from us, when it is just lack of information and poor processes. thank-you