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E,N,T problem

Story from nhs.uk

"E,N,T problem"

About: Royal Preston Hospital

Fantastic treatment by incredible staff, fortunately I was put at ease by very professional staff. They are clearly interested in Patient health and do everything possible to put them first. Unfortunately they are under staffed and probably under payed. I was seen by an extremely talented doctor who put my mind at rest over a potentially serious matter. I was also seen by a specialist who again reassured me that I would be fine. These specialised people should be credited for what they do and their trust should realise that they are under incredible pressure to look after too many people. Thank you again

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 29/06/2015 at 14:33
Published on Care Opinion at 15:08

Thank you for taking the time to provide your feedback. It was extremely pleasing to hear of the high standard of care you received, despite the fact that the staff involved in your care were clearly very busy. Please be assured that your kind comments have been shared with staff in the ENT department.

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Response from Royal Preston Hospital 8 years ago
Royal Preston Hospital

Submitted on 29/06/2015 at 17:01
Published on nhs.uk on 30/06/2015 at 02:30

Thank you for taking the time to provide your feedback. It is always extremely pleasing to hear of the high standard of care our staff provide, despite being busy. Please be assured that your kind comments have been shared with staff in the ENT department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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