"reception staff were lovely."
About: Norfolk & Norwich University Hospital Norfolk & Norwich University Hospital Norwich NR4 7UY
What I liked
reception staff were lovely.
What could be improved
it is not acceptable to have staff that cannot communicate effectively in English,anywhere within the NHS, (we arent English, but have lived here many years and take care to ensure we are understood) especially when surgery and cancer are involved, and when i am hard of hearing. i was given incorrect and patchy information,in a terribly blunt fashion, and it had to be chased up by various family members, infact, we need to check information with regards to cancer tomorrow.whole thing has made a bad situation far worse.im too scared to give my name as i dont want to make things worse. im too scared to ask for another dr to see me for the same reason.