"Friendly and effective A&E visit"

About: Leeds General Infirmary / Accident and emergency

(as the patient),

I went to A&E for a head/neck injury that may have been a spinal fracture.

From the nurse in the initial consultation to the porters to the radiographers to the doctors absolutely everyone was incredibly friendly and appreciative of the pain I was in. To say there is a nationwide crisis in A&E departments would be considered a joke judging by how effective the Leeds dept. is.

Unfortunately I don't remember any names of the staff that helped me on that day but they all deserve recognition of the quality of care I received. There was quite a wait in between scans and at the end in the CDU while I was awaiting results but this is unavoidable in any hospital and was a very small price to pay.

I was disappointed however in the inability to have a look at my scans / have a copy. I wanted this purely out of professional curiosity as I am hoping to become an oral surgeon myself. I think I will be submitting a subject access request in order to have a copy of my scans.

Overall though, the experience was fantastic. Thank you!

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Response from Leeds Teaching Hospitals

Dear Patientopinion13

Thank you for taking the time to write to us. I am very glad to read that you were happy with the service you received in A+E and will pass this on to the management team there for them to relay this to staff, who I’m sure will be very appreciative of your feedback.

To access your scan, please contact our Access to Health Records team on 0113 2065118 who will be able to assist you.

With kind regards


Senior nurse

Patient Experience