"Telephone screening experience"

I had a forty minute telephone screening appointment with a Psychological Well being Practitioner from IAPT recently with a view to finding suitable therapy or counseling for myself. The Practitioner and the experience was very positive. I felt listened to and was asked some appreciated questions in a very considerate and professional yet engaging manner. I received a letter a week after summarising our conversation and 2 recommended organisations to contact re the therapy. It felt good at the time and even though I expected I would feel emotional later, and did, I found the whole experience quite helpful.