"Everyone seemed happy in their ..."

About: Norfolk & Norwich University Hospital

(as the patient),

What I liked

Everyone seemed happy in their jobs and spoke to both myself and my husband who accompanied me when they met us. I felt like they really cared about me and wanted to find a solution to my long term problem with my knee.

What could be improved

Map/directions could be put on the reverse of the clinic/appointment letter, I didn't realise this and therefore when I picked up the letter to take with me I didn't have directions or a map.

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Responses

Response from Norfolk & Norwich University Hospital

Thanks for taking the time to post a comment. Pleased to hear that you felt that our staff staff really cared about you and the problem you have. We'll pass on your suggestion about the map.