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Visit to A and E

Story from nhs.uk

"Visit to A and E"

About: East Surrey Hospital

Went yesterday after instruction from GP. Maybe not a busy time but we were attended to quickly and efficiently. We were particularly impressed with the attention, knowledge and compassion of the practice nurse. All in all, a good experience. ESH has definitely moved on well done.

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Responses

Response from East Surrey Hospital 8 years ago
East Surrey Hospital

Submitted on 29/06/2015 at 10:38
Published on nhs.uk on 30/06/2015 at 02:31

Dear Derek, Our nurse practitioners in the Emergency Department will be very pleased to receive such positive feedback. I will ensure that your comments are passed on to them with your thanks. Thanks to the commitment of our staff SaSH has come a long way in the last few years and we are currently rated as among the best in the country by the Care Quality Commission. Kind regards, Cathy White Patient Experience Team

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 29/06/2015 at 11:22
Published on Care Opinion at 11:50

picture of Ian Mackenzie

Dear Derek Gooch,

Thank you for taking the time to post your comments about the care you have received at East Surrey Hospital. It is particularly good to read about the care you experienced from one of our practice nurses.

Kind regards

Ian

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