"Helpful ambulance crew"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I called 111 for some info due to my GCA condition they got an ambulance crew to me. I really am thankful to John and the chap with him they were so professional.

Friendly and helped me, put me at ease as I was scared of what was happening. to me. They explained all that they did. Thankfully I did not have to go to hospital.

But they left me assured if symptoms got worse what I should do... I was very pleased with the service I received last night.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Joanwo

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name "Joanwo" in your contact.

Thank you again for providing feedback on our service.

Kind regards

Laura

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