"Not nice"

I watched staff and patients abused. I was unwell myself and I have had nothing but intrusive trouble from unsupportive, incompetent by the book staff since leaving. Some staff bent over backwards to help, but it felt like a restrictive place. No one could heal here.

Story from NHS Choices

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Responses

Response from Goodmayes Hospital

North East London Foundation Trust responded on 5 October 2015:

I am sorry for the time taken to respond to your review, it has only recently come to our attention that you have not received a response.

I am sorry to hear of your poor experience. I have contacted the Director of Mental Health Inpatients to request that an investigation is carried out to look into the concerns you have raised. As we cannot respond to these serious concerns on an open forum, we would welcome the opportunity to hear from you further and invite you to contact our Complaints Team on 0300 555 1201 ext. 66690 or by email at nelftcomplaints@nelft.nhs.uk at the earliest possible opportunity

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