"Poor Blood Test"
About: Basingstoke and North Hampshire Hospital Basingstoke and North Hampshire Hospital Basingstoke RG24 9NA
Posted by Anonymous
Reception was closed so I already felt uncomfortable about having to disturb the administrative staff to get them to replace the tickets in the machine. I got ticket C01 and when I was called I asked the nurse if C01 was 1, as I didn't want to be seen as skipping the queue. They abruptly replied 'well did I call your number?' I apologised, but from then on they continued to give me instructions as if I was a child. They were rude for the rest of the consultation which lasted a total of 1 minute. If Basingstoke Hospital's strategy to reduce waiting times is to employ staff who completely lack any form of bedside manner but rush their patients through with a lack of care and rudeness, then they succeed when they employed this member of staff. I only had to wait 10 minutes, but I would have waited longer if I could have been treated with a little dignity and respect. I know it was only a blood test, but as someone who is not a fan of these I would have been happier if I could have had a nurse who seemed to like their job and care about their patients.