"Poor Blood Test"

About: Basingstoke and North Hampshire Hospital

Reception was closed so I already felt uncomfortable about having to disturb the administrative staff to get them to replace the tickets in the machine. I got ticket C01 and when I was called I asked the nurse if C01 was 1, as I didn't want to be seen as skipping the queue. They abruptly replied 'well did I call your number?' I apologised, but from then on they continued to give me instructions as if I was a child. They were rude for the rest of the consultation which lasted a total of 1 minute. If Basingstoke Hospital's strategy to reduce waiting times is to employ staff who completely lack any form of bedside manner but rush their patients through with a lack of care and rudeness, then they succeed when they employed this member of staff. I only had to wait 10 minutes, but I would have waited longer if I could have been treated with a little dignity and respect. I know it was only a blood test, but as someone who is not a fan of these I would have been happier if I could have had a nurse who seemed to like their job and care about their patients.

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Responses

Response from Basingstoke and North Hampshire Hospital

Thank you for your feedback regarding your recent blood test. I am sorry that your visit did not meet the high standards we aim to achieve. I have shared these comments with the service leaders, however, if you wish to discuss your experience further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk. Mary Edwards, Chief Executive Mary.edwards@hhft.nhs.uk