"Appointments"

About: Bristol Eye Hospital

On May 15 I had a steroid injection below my left eye in the Retinal Unit.The doctor said they would see me again to assess this in 4 weeks time. I make this 12 June. I alraedy had an appointment for 19 June for my right eye, and expected to be sent an earlier one, which would possibly have served for both eyes. However I was not nad had to cancel the 19 June appointment, which I did on-line -explaining that I needed an earlier appointment anyway.However, I was sent an appointment for 13 July, which I could not keep as I will be away.On phoning to change it and point out that this is now 4 weeks later than I was told I should be seen, the telephonist stated bluntly that the earliets appointment they could offer me was 17 July.This is a 9 week wait since the injection when i was told it would be 4!

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Responses

Response from Bristol Eye Hospital

Thanks very much for the feedback. We are really sorry to hear about your experience. We would welcome the chance to look into and respond to you directly. Please contact Patient Support and Complaints Team 0117 342 1050 / pals@uhbristol.nhs.uk. Thank you.

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