About: Colchester General Hospital

I thought it was important to write a review of my experience at Colchester General since the inadequate CQC review posted recently and the fact that my experience appeared to be a whole world away from I had heard reported. I had been at my wife's birthday party at a local pub when I was unfortunate enough to have an accident (while entertaining the remaining children - playing IT), where I broke my ankle. So.. I arrived in A&E at midnight on a Saturday... I imagined this to one of the worst times to attend A&E. For me, it wasn't. I was seen and assessed quickly, and at every moment felt that I wasn't forgotten about, that I was being treated by experienced, professional and importantly, happy staff. This is right from the nurses and doctors to the porters and support staff. I had X-Rays and was delivered the bad news, that my ankle was broken and that I would be spending the night, with it being likely that I'd need an operation to pin the piece of bone back in place. In the morning however. I was discharged into the care of Milton Keynes Hospital (where I live) - the swelling had not gone down over night and this meant they were unable to operate and rather than keep me in Colchester, they discharged me, which made sense - I was able to go home and be treated closer to home. The pain was managed well, as such I never felt to be 'in pain'. I was given medication and crutches, shown how to use them properly including on stairs. The time it took to actually be discharged 9 AM - 2PM, I felt was rather long, but I had to wait for medication and physio, it was a Sunday and understandable (I think). So all in, I was really happy with how I was treated, the time I was waiting and I'd be happy to be treated there again.

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

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