"Nurses are fantastic, staff at the reception are..."

About: University College Hospital

Thanks to the nurse who took care of me, they have been absolutely fantastic. They were very caring, gentle and really helpful. The only bad part was to deal with the member of staff at the reception, they are rude and ignorant. They shouldn't be there dealing with sick people. Please hire someone who understands the basics of customer service, someone who is tolerant and knowledgeable about medicine.

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Responses

Response from University College Hospital

Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received in A&E and will feed this back to the team.

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