"Kept waiting 1 hour 20 mins then left"

About: Royal Hallamshire Hospital

C floor Radiology MRI scan booked Sunday 21 June at 17:40 hours. I arrived at 17:00hrs 'out of respect' to ensure I was on time & to be seen on time - no chance. Staff talking with patients over matters not relating to conditions they were there to be scanned for lengthening waiting times - just tip of it. There were too two lists running with persons arriving after I had and after my appointment time just walking straight or being called in to be scanned. 1.5 hour bus journey each way, 1 hour 20 min wait. I have severe personality disorder agoraphobia with my panic anxiety building to point I just could not cope with being outdoors anymore. I walked out to came home. 2 years I waited just for me to get an appointment and even when I am finally given one, you failed to see me (yet again) when I am there. What do you have to do to be seen by the NHS period? Turn up with a limb hanging off and bleeding out? Even then chances are you will be sent home with two aspirins and a plaster... ...no point in complaining as process is geared to protecting the failures of the persons concerned and not the patient.

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Responses

Response from Farhana Ali, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Dave

Thank you for taking the time to give us your feedback on your recent visit to the Radiology department for an MRI scan. I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. We would like to be able to respond in more detail to you about this.

If you would like us to investigate your concerns further please do contact our Patient Services Team on either 0114 271 2400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you again

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