About: Whipps Cross University Hospital

Waited three hours for an appointment at the fracture clinic today. People with later appointment times went in before me. Nursing staff unfriendly, unsmiling and not helpful. Upon seeing the consultant, however, they were very good and worked hard to start to get to the bottom of my problems. Plaster room also excellent. However, the nursing staff in the fracture clinic need to have more people skills.

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Response from Whipps Cross University Hospital

Dear hsa Thank you for taking the time to give us your feedback. We are very sorry to hear that you found the staff unfriendly and unhelpful during your visit. We value all patient feedback and have passed on your comments to the team at Whipps Cross to see and to feedback to the team. Kind regards Barts Health NHS Trust

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