"Very disappointing service so far."

About: Royal Shrewsbury Hospital

Let me start by saying that for approx. 10 years I have been treated by Torbay Hospital in Devon for glaucoma. During this time it was hardly noticeable that I was suffering from this illness at all and I regularly used to drive from Torbay to Wales and Shrewsbury a couple of times a year to see my family. I moved to Shrewsbury two and a half years ago and, much to my horror, I feel that my eyesight has deteriorated by about 50%. In February of this year I rang the hospital to ask if my appointment (whenever that turned out to be) could possibly be brought forward as I was sure that I had been prescribed eye drops which were not suitable for me and were damaging my eyes. At this point I thought I was speaking to somebody from the eye clinic but don't really know. Eventually an appointment came through for 19th May (three months' later) in Telford. I am in my middle 70s and my husband is in his middle 80s and we had never been to Telford before. The whole driving experience was fraught to say the least.. I was told by the doctor I saw there that I should be seen in 6 weeks time and that I could change the appointment to Shrewsbury. Lo and behold, another appointment came up for Telford. When I rang Shrewsbury I was informed that the glaucoma clinic was now only taking place in Telford. A few days later I rang Shrewsbury again and was told that this was not so and that I could have an appointment in Shrewsbury, however there were none and I was put on the pending list. The 6 week period is up next week, I am still on the pending list and nobody seems to know when this might change. When I get up in the morning, my field of vision is blurred and very, very narrow and does not improve for several hours. I have to wear dark glasses most of the day , even in the house. Friends and family remark on the state of my eyes as I cannot stand much light. The eye drops I was given in Telford are, again, obviously not the correct ones - which is why I was advised to follow up in 6 weeks. This situation is making me very anxious as I feel that I am going blind at a very fast rate. I would appreciate somebody somewhere giving me some support. My last appointment to Shrewsbury Eye Clinic was September/October 2014.

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Responses

Response from Royal Shrewsbury Hospital

Thank you for your comments. If you would like to contact the PALS office on 01743 261691 with your contact details we can look into your concerns and investigate them for you. Di Davis Patient Advice and Liaison Service

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