"short stay Coleman Unit"

About: The Royal National Orthopaedic Hospital (Stanmore)

I spent 3 days on this unit having had an ankle fusion. From the consultant down to the cleaner I was treated so very well it put me at my ease and made me realise that I was totally included in my care. Having had trouble with my anaesthetic the anaesthetist discussed with me my options rather than just bashing away at my hand without regard to my suffering. The all female ward was great and helped me to relax and it was peaceful with buzzers being answered so quickly at anytime night or day it didn't become distracting or distressing. Food was fine and hot as were the mugs of tea rather than soppy cups and saucers. The lack of bedside TV I thought would bother me but actually it's far more relaxing and better for recovery not to be kept awake by someone else's TV light or choices etc. the nursing staff are brilliant and work very hard to ensure you are comfy. I think that as there were clearly enough staff on each shift it meant that the staff were not stressed or expected to work longer hours. I noticed they had adequate breaks and worked to a good routine plus always allowed time for a good handover with each nurse introducing themselves to his/her allocated patients at the beginning of their shift. I am fortunate that I've had a good experience as an inpatient. It's a shame that the NHS doesn't spend more on the appearance of the hospital but thistles me wonder that if it did, the cost of care would suffer so in my humble opinion... If it ain't broke, don't change it

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Responses

Response from The Royal National Orthopaedic Hospital (Stanmore)

Thank you for your feedback about your recent experience on our Short Stay Unit. I have passed on your comments to the team who will be very pleased to hear about your good experience on the unit.

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