"health in plymouth"

About: Devon Referral Support Services

(as the patient),

My GP has been very active getting me services related to my diabetes and weight management and an ultrasound. Cant fault the help but a three week waiting list is inexcusable. Especially when trying to assess new medications which rely on blood results.

Unfortunately the referral service is useless, I received two different letters to call up for the USS one after I had already had the scan, I asked for one clinic and was sent a date for a diferent one!

The scan appointment wasnt recorded, so I had another letter! The computers havent been working for weeks so my next referral hasnt happened, and I even had a letter to call in, to then get a letter to be referred to call back? ! Even the operator said it was a backwards system. What are people thinking, a complete waste of my time and nhs resources.

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Responses

Response from Rachael Burridge, Head of Operations and Reporting, DRSS, NEW Devon CCG

Dear ‘neverready’

Thank you for taking the time to feed back your experience, and apologies for the frustration the situation is causing you.

There appear to be many strands to your situation, possibly involving several organisations, and in order for me to properly look into things for you I’d ask you to contact me so we can get some more details. If you would like to do this you could either call me on 07971 149 644 or email me at rachael.burridge@nhs.net.

All the best

Rachael Burridge

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