"Appalling behaviour by the triage Nurse"

About: Whipps Cross University Hospital

Having visited Whipps Cross earlier today with a long list of symptoms, including tight chest/breathlessness, diorreah, vomiting and kidney pain, I was shocked and appalled by the poor care given by triage nurse. When I tried to explain my symptoms, the nurse said: "Why are you here?", followed by "You don't know what diorreah is!" and when I asked to see another nurse on account of their unfriendly and unhelpful attitude, the nurse said they would make me wait for two hours before being seen by anyone else. I ended up ripping off the blood pressure cuff and leaving without getting the help I need, all whilst the nurse was smirking at me. Unbelievably poor care.

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Responses

Response from Whipps Cross University Hospital

Dear R Denyer We are very sorry to hear of you experience during your visit to A&E and with the triage nurse. This behaviour is not acceptable at any time. So that we can look into this matter in more detail please contact our Patient, Advice and Liaison Service (PALS) on: 020 3594 2040 or by email: pals@bartshealth.nhs.uk to provide us with more information. Kind regards Barts Health NHS Trust

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