"During my stay on Tye Green ward, ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

During my stay on Tye Green ward, the professional attitude displayed by all members of staff was most impressive. The teamwork displayed, managed to create a calm environment to encourage the healing process. I do not want to pick on any particular area of expertise, because each member in their particular field of trearment was very efficient!! My grateful thanks to all of them. I hope to make a full recovery, of my knee replacement quickly, as testament to their skills. Re the catering service:- the choice of food was most satisfactory, well prepared and plentiful. Ward cleaning was also very well executed.

What could be improved

From the male viewpoint, and the use of the dreaded overnight bottle, I would suggest that your procurement people should review the quality of these items. Most of the bottles that were used on my ward were of such poor manufacture that they leaked very badly, thus causing additional work for the nursing staff. Surely an item can be purchased that has the seam joint securely affixed and leakproof !!

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Responses

Response from Princess Alexandra Hospital

Thank you for your positive comments. We are always pleased to hear feedback about our staff and services and are glad that your experience was as pleasant as possible. We will certainly convey your comments to the team on Tye Green ward. Thank you too for your comments regarding the overnight bottle, your comments will be passed on to your supplies department.

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