"Extremely disappointing experience"

About: Whipps Cross University Hospital

I went to AE the service was extremely annoying as I waited an hr to see the nurse and after 3 long hrs of wait to see the consultant they were saying that they are not enough qualified to give me suitable eye drops My eyes were all red and swollen and they said that's not enough red for conjunctivitis , in such situation what should you do it's really frustrating , they contacted an opthalmology person they recommended some drops but still that doctor did not prescribe me . They were blaming my Gp for not doing their job well this whole thing was very annoying.

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Responses

Response from Whipps Cross University Hospital

Thank you for giving us your feedback. We are sorry to hear of your experience during your visit to our Emergency Department. Your comments have been shared with the team in the department to take on board your feedback. Kind regards Barts Health NHS Trust

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