"Approachable, pleasant and efficient"

About: Tameside General Hospital / Accident and emergency

(as a parent/guardian),

There is plenty of negative comments re TGH, so thought I would post positive feedback about a visit to A&E today.

My son fell at school and sustained a bang and cut to his head, I took him to TGH where he was triaged in approx 5 minutes and then there was lots of consultation, tests and X-rays that followed. All the staff were friendly, approachable, pleasant and importantly were efficient!

Thank you to all in paediatrics.

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

Many thanks for your feedback about the A&E paediatrics department. The whole team here works hard to make sure that the care given and the environment that children are cared for in is of an exceptional standard.

I shall ensure that all the staff see your lovely comments and we all hope that your son is recovering well.

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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