"Amazing care from start to finish - A&E and Ward..."

About: Arrowe Park Hospital

I took my father to A&E late on a Thursday night. The triage nurse we saw was very caring and reassuring and made us all feel comfortable in what was a very stressful time. After a few basic heart/blood tests, we were moved to the assessment area, where a doctor and a stroke nurse came to talk to us. The triage nurse came back to check on my dad later that night, which was very sweet. Within two hours of admittance, my dad had been given a CT scan, and was admitted to ward 23 while we awaited further diagnosis. He was made to feel very comfortable on the ward, and was provided with pyjamas. The ward staff were very helpful, giving us the contact number and all the information they could. The next day my dad was seen on ward rounds by a physiotherapist and the consultant, and was taken for a further MRI and x ray. He was offered food and drinks throughout the day, and all staff were reassuring. He was discharged on Friday evening with a referral to a neurology department in Walton. Every member of staff we came into contact with was incredible - from the A&E nurse, to the doctors and nurses on ward 23, to the porters who took my dad to and from scans. The NHS and Arrowe Park do an incredible job with limited resources, and we will forever be grateful to each and every staff member we interacted with in those 24 hours - particular mention and thanks to the A&E nurse, nurse on Ward 23 and the consultant. Thank you for everything you do. This was unfortunately not my first experience of a family member being admitted to A&E, or to ward 23, and I have noticed consistently good care throughout each experience.

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Responses

Response from Arrowe Park Hospital

Thank you very much for your kind comments and please accept my sincere apology for the delay in replying to you. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to all the departments you have mentioned. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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Response from Wirral University Teaching Hospital NHS Foundation Trust

Thank you very much for your feedback. We are very proud of the care we provide.

We have responded to this on NHS Choices. If you would like to discuss this further please contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE.

Wirral University Teaching Hospital NHS Foundation Trust