"On my last visit to the Haematology ..."

About: Hemel Hempstead Hospital

(as the patient),

What could be improved

On my last visit to the Haematology Clinic I was not happy with the fact that the receptionist/clerk was having what was obviously a private telephone conversation whilst I was waiting to be booked in. She did not attempt to end the conversation - which appeared to be quite trivial - so that she could come to the counter and attend to me. I thought this very unprofessional.

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