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Care Opinion

Phone answering time

Story from nhs.uk

"Phone answering time"

About: East Surrey Hospital

Someone really needs to address this. You spend ages waiting to get through and then when you asked to be put through to a ward, you are put in a cue and then surprise, surprise, you get cut off and have to start the whole process again and before anyone blames mobiles, this is on a land line.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 22/06/2015 at 17:00
Published on Care Opinion at 17:25

picture of Ian Mackenzie

Dear Terry

Thanks for your comment about being cut off when you phone a ward. I'm not clear whether you're saying that it is a technical problem or that someone is cutting you off? Either way I would like to look into this so could you e-mail me details of what happened and when? My e-mail address is ian.mackenzie@sash.nhs.uk

Many thanks

Ian

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